Amazon Web Services (AWS) is the world’s largest cloud infrastructure
We provided the following services for the client requesting for cloud server:
• Work and meet SLA’s against assigned trouble tickets via a directed workflow
• First line touch point for hardware troubleshooting and technical issues
• Perform regular server hardware repairs(drives, motherboards etc)
• Carry out routine network, server hardware and OS related repairs
• Work with cross-functional teams on a regular basis to complete routine work
• Engage with Smart Hands
• Adhere to security and safety best practices in the data center
• Participate in Data Center power & cooling events
• Participate in team meetings for metric analysis and daily/weekly goals achievement
• Identify and help create documentation for use globally
• Identify and help create process improvements relevant to the data center environment
• Perform server upgrades, rebuilds, scheduled works as required
• Interact with third party vendors & contractors
• Contribute to the development of other team members